Tokekwinn Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to all personal information collected by tokekwinn across all channels — including the tokekwinn.pro website, Android and iOS mobile apps, and any communications you have with the tokekwinn team via customer support, email, or other channels.

This Policy also applies to information we collect automatically when you browse our platform, including technical data such as device type, operating system, IP address, and usage patterns. All such information is handled in the same manner — with full accountability and on a legitimate basis.

Tokekwinn collects several categories of personal information depending on your interaction with our platform:

Your personal data is collected in several ways:

• Directly from you — when you register an account, complete your profile, make a deposit, claim a bonus, or contact tokekwinn customer support
• Automatically — when you browse or use our platform, including through cookies, server logs, and standard tracking technologies
• From approved third parties — such as identity verification providers, payment providers, and fraud prevention platforms working with tokekwinn

Each of these data collection methods serves a specific and legitimate purpose. tokekwinn does not collect data through non-transparent means or from sources you have not authorised.

Tokekwinn uses your personal data for the following purposes, all of which are legitimate and necessary:

• Creating and managing your member account, including the identity verification (KYC) process
• Processing deposits and withdrawals securely and accurately
• Verifying eligibility for promotions and issuing claimed bonuses
• Detecting and preventing fraud, money laundering, and platform abuse
• Complying with applicable legal and regulatory obligations
• Providing effective customer support whenever you contact us
• Monitoring usage patterns for responsible gaming purposes
• Sending account-related communications such as deposit confirmations and security notifications

Tokekwinn does not sell or rent your personal data to any third party for marketing or commercial purposes. However, we may share your personal data with certain parties in limited and legitimate circumstances:

• Payment service providers — to securely process deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Identity verification providers — to carry out KYC checks required by the platform.
• Game software providers — minimum technical data required to deliver the gaming experience.
• Legal authorities — if required by a court order or lawful investigation.

In all cases where your data is shared with third parties, tokekwinn ensures those parties have adequate data security measures in place and only use the data for the stated purposes.

Tokekwinn retains your personal data for as long as your account is active and for a reasonable period after account closure, subject to legal and operational requirements. In general:

• Active account data is retained for as long as the account remains active
• After account closure, transaction and financial data is retained for the period required by legal obligations
• Technical activity logs are retained for a shorter period in line with security requirements
• Customer support communication data is retained for as long as required for reference and dispute purposes

When data is no longer needed for any legitimate purpose, tokekwinn will securely delete or destroy it using methods that ensure it cannot be recovered.

As a tokekwinn member, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact tokekwinn customer support. We will process your request within a reasonable timeframe, subject to identity verification to ensure the security of your account.

Tokekwinn uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

We use several types of cookies:

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies — helps us understand how members use the platform so we can continuously improve it.
• Preference cookies — stores your preferences such as language and display settings.

Tokekwinn takes information security seriously. We employ a combination of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption for all data transmitted over the internet
• Multi-layered firewall and intrusion detection system
• Two-factor authentication (2FA) is available for all member accounts
• Regular security audits conducted by our cybersecurity team
• Strict access controls — only authorised staff may access member data
• Ongoing information security training for all tokekwinn staff

While we take all reasonable steps to protect your data, no system is entirely foolproof. Should any security incident occur that affects your data, tokekwinn will notify you in a timely manner in accordance with applicable legal obligations.

Tokekwinn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal developments, or platform improvements. When significant amendments occur, we will notify you via an in-platform notification or your registered email.

The "Updated" date at the top of this document reflects the date of the latest amendment. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the tokekwinn platform following any amendment constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or tokekwinn's handling of your personal data, please contact our customer support team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security.